FAQs

What ingredients do you use?

Our classic cookies are made with the finest ingredients. Our cookies are NOT dairy, wheat or nut free. All our cookies have: unbleached flour, butter, white sugar, golden and/or dark brown sugar, eggs and/or egg yolk, salt. Some cookies include: vanilla, milk chocolate chips, semi-sweet chocolate chips, peanuts, peanut butter, molasses, cinnamon, ginger, allspice, cloves, baking soda, baking powder. We care about our community and whenever possible we source our ingredients locally.

Gluten-free options are available. Our GF cookies are made with gluten-free flour and gluten-free oats.

Do you provide large baking quantities for special events?

Yes ~ We are happy to bake cookies for special occasions. Any time there is a celebration, Kindness Cookies can help to make the event memorable. Please contact us to discuss.

What about corporate customers?

Kindness Cookies is pleased to offer corporate packages. We can provide large quantities of Kindness Cookies for meetings, boxed cookies for corporate gifts, or individual Kindness Cookies for your waiting room. Send us a note and we will put together a plan that meets your needs. See our Business page on this website for some ideas.  

I see you support the Children’s Nutrition Network. Tell me more.

As retired educators, we are happy to sponsor a program that supports children in our community. A portion of our proceeds will be donated to the local Children’s Nutrition Network. This organization supports programs that bring food and nutrition programs to school communities throughout our region.

In addition to giving to the Children's Nutrition Network, we are committed to promoting and encouraging kindness throughout the community in a variety of ways. Follow us on Facebook and Instagram to see the many ways we are sharing kindness through cookies.

What are your delivery options?

Local Pick-up: You can pick up Monday to Friday between 9 and 5 PM. Orders are available for pick-up by appointment only. We will have your cookies ready for pick-up the next day after you order if your order is received before 12:00 p.m. the day prior. We have pick-up locations in West London, Downtown or East London. Pick-up after these posted hours can be discussed. Please include a comment on your order page.

Local Delivery: We deliver in London and surrounding areas. Orders are delivered between 9:00 a.m. and 5:00 p.m. on the day selected. We cannot guarantee specific delivery times but will provide you with window of time to receive the cookies. If you require a specific time call us to confirm. Delivery charges are applied when you check out online. 

Ground Shipping: We ship Kindness Cookies anywhere in Canada using Canada Post or alternative service. We reserve the right to determine the best delivery service to ship your package. Shipping costs will be determined by size, weight and delivery location. To ensure freshness we only ship Kindness Cookies outside of Ontario on Monday, Tuesday and Wednesday for orders received the previous day by 12 p.m. We cannot guarantee that cookies shipped will not be damaged or delayed.

Do you have a privacy policy?

Kindness Cookies is committed to your privacy. Any information that you provide to us is used to process your order, update you on the status of your order, personalize your cookie experiences or update you about our activities. We only collect information through our online order system that is necessary to complete your transaction.

If you choose to receive information from us about promotions, specials, new products or Kindness activities, you can opt-out by following unsubscribe instructions. Information collected is kept secure and private through advanced encryption technology provided by Shopify.

If you choose to post photos to our sites, you do so at your own risk. If we are posting pictures of our customers enjoying Kindness Cookies, we will seek their approval/permission in advance.

What are the nutritional values for your products?

To review our nutritional tables go to:  https://drive.google.com/file/d/1b6E5woku5rBDSyTGaQaUOawyyQl4E1yd/view?usp=sharing